On-demand webinar 2021

Contact Centers and Messaging Channels

How modern contact centers can use messaging to improve customer experience and boost KPIs

Watch on demand

Webinar overview

This webinar will cover the use of messaging channels such as WhatsApp and Facebook Messenger as an additional tool for contact centers to better serve their customers. The webinar covers: The customer move to messaging How messaging can be used to help contact centers The role of automation Asynchronous messaging Best practices when implementing messaging

Who is this webinar for?

This webinar is aimed at customer service professionals who are looking to adapt their practices in order to improve agent efficiency and deliver better experiences for customers.

Customer Experience Managers

Heads of Operations and Digital

Innovation Managers

Customer Service Directors

How can contact centers benefit from messaging channels?

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