The insurance industry is in the middle of a digitally-driven shake-up. Smart phones represent a new means of distributing products and resolving claims. As policyholders move towards more intuitive experiences, they are embracing messaging in a whole new way.
This report is an in-depth look at conversational applications--the technology behind a new era of connected commerce. What they are, why they matter, and how global brands use them to add value to their business models.
This guide will be useful for anyone interested in the trends shaping insurance in 2021 and beyond. It is particularly relevant to professionals in the following roles:
Customer Experience Managers
Heads of Operations
Director of Claims